Control and processes

Definition and implementation of roles and responsibilities

All involved parties have one common information source (Mission Control Cockpit) with appropriate levels of access based on their clearance.

Management

• Executive reports
• Real-time view of global IT-perimeter status and all services
• Business continuity, high availability

IT Security / Security Officer

• Automatic change report
• Notifications on sign-off requirement
• Audit trail
• A second set of eyes for extra assurance

IT Operations / Administrator, Regional IT

• All security, availability information and technical details available in real time
• Change requests via ITIL-certified sign-off process
• Test and debugging tools